Customer Support

If you have a question or need assistance with your subscription service, please visit Ascentive's Support Center for full access to product user guides, FAQ, Error Messages, and more!
You may also use the quick links on this page to easily find the answer you are looking for. Ascentive guarantees top-notch support and service to our customers.
Common Problems
> I lost my User ID and Password!
> I Can't Download!
> Can't Connect

Troubleshooting

Need some help getting your software downloaded? If you aren't sure where to get started, or just need a replacement, check out our Download Center!
Click here for Download Help
Need some clarification about some of our products or services?
Click here for Frequently Asked Questions
Get immediate help if you see an error message.
Click here for Error Messages
Click on the links below for product user guides, information on how to download & install, and more!
Ascentive's Support Center
Looking for some direction? Visit the
Support Center to find answers to all of your questions right now.
Ascentive's Support Center

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